Keynotes & Presentations
Based on JC's books. Keynotes about the psychology of managing people, process, and technology expectations.
KEYNOTE:
The Expectation Effect: How to Build Sustainable Business Relationships Through Better Conversations
KEYNOTE:
It’s Not the CRM — It’s the Conversation: The Human Fix for a Broken System
KEYNOTE:
AI Won’t Fix a Human Problem: The Conversations That Make Technology Work
Empowering Global Organizations
30
Years of Experience
200
Keynotes
20
Countries
15
Industries
ABOUT
JC Quintana
Fifteen years ago, I made a startling discovery: more often than not, customers, employees, and partners leave companies because their expectations about people, processes, or technology were never properly discussed.
This realization hit home for me. I reflected on my own experiences as an entrepreneur and executive leader. I've seen firsthand the devastating impact of misaligned expectations—losing valuable clients and talented team members, or watching good technology go to waste because we lacked a meaningful way to discuss expectations regarding outcomes, behavior, or adoption.
Today, I'm passionate about helping businesses avoid this pitfall. I believe that by harnessing the power of expectation conversations, we can create better opportunities to discuss profitable, meaningful, and realistic outcomes. No matter the industry or audience, misaligned expectations hinder great people, initiatives, and innovation from achieving their full potential.
