Coming Aug 2026!
Every failed client relationship. Every employee who quietly checked out before they quit. Every partnership that started strong and ended in confusion. They all trace back to the same thing: an unclear or misaligned expectation.
Backed by seven years of original research across seventeen universities and two thousand companies, 7 Expectations identifies the seven conversations every business relationship needs to survive. Skip them, and your strongest relationships are running on assumptions. Have them, and you build trust that holds up under pressure.
7 Expectations is a field guide to discovering, managing, and negotiating the conversations that make expectations among people, processes, and technology sustainable.
Part of Corporate & Leadership Programs at...
About the Psychology-based Framework
A practical framework for managing expectations by focusing on the conversations that lead to sustainable outcomes and relationships.
The Expectation Conversation framework identifies seven areas where expectations are continuously evaluated—value, individuality & culture, engagement, accountability, knowledge, transparency, and experience—and provides a shared language for discussing them intentionally.
Applicable to all people, processes, and technology expectation conversations.
