JC Speaker Reel...I help organizations master expectation conversations...so they can act on the explicit outcomes needed to build profitable relationships. Keynote: 7 Expectations That Will Transform Your Business... And You! In the world of stakeholder relationships, the disease affecting companies and organizations everywhere is the addiction to talking about transactions instead of relationship expectations and value outcomes. Unknowingly, this addiction secretly costs you the ability to discuss cost and reward expectations and make business relationships equitable and reciprocal for all parties. ​ To create an environment where you can effectively discuss value outcomes, you must uncover the hidden power of relationship-focused dialogue. When harnessed correctly, this mindset will help you discover, negotiate, and manage the explicit value customers, employees, and partners expect to stay in a business relationship. By the end of your time with JC Quintana, you will learn how to: Ask questions that lead directly to value understanding. Make stakeholders feel like you understand their expectations. Discover the expectations that you can act on to get explicit value for all involved. ​Learning objectives: Uncover the 3 myths you've been sold about the types of conversations that get results. Discover the 7 expectations every business relationship needs to realize value. Learn the number 1 reason why your conversations are leading to misunderstanding and what to do about it.

Features are nice, but people act based on outcome expectations.

How conversation frameworks help us engage in more effective conversations.

If you want technology adoption success you need clear expectations for that technology.

Customer experience expectations must connect with business outcome expectations.

The Ron Story... I help organizations master expectation conversations...so they can act on the explicit outcomes needed to build profitable relationships.

Lisbon Portugal 2017

In business and in life, relationships are part of our identity — They influence our culture and social norms, they can impact our our growth, and they contribute to our success. In our latest episode of Uncover The Human, we sit down with CRM expert and relationship facilitator JC Quintana to discuss the importance of relationships in the corporate world. JC teaches us about building serious relationships with both customers and employees to help our organizations truly thrive. With relationships built on transparency, candor, and mutually set expectations, we're guaranteed to succeed, together.