Workshops Based On My Books
Join us for an engaging one-day Human-Centered Design Thinking workshop designed to help your team uncover hidden challenges and develop impactful solutions across customer, employee, and partner experiences. Grounded in the proven principles of design thinking and enriched by the psychology-based insights from my book, this workshop equips participants to rethink stakeholder relationships and explore how technologies like CRM and AI can be applied with empathy and purpose. Through hands-on activities and real-world scenarios, attendees will walk away with practical tools, shared language, and a renewed focus on solving the right problems—together.
Workshop Summary
An 8-hour workshop in a learn-and-do style, where participants will receive a basic introduction to Human-centered Design Principles that include the following topics in the first hour of the workshop:
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Why design thinking is a practical approach to creative problem-solving.
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Understand how human-centered design and methodology influence Design Thinking.
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An overview of the core components of the Design Thinking framework using relevant context applicable to your business and industry: Empathy, Definition, Ideation, Prototyping, Testing, and Implementation of the Human-centered Design Thinking framework.
With an academic foundation in place, we will use a preselected challenge applicable to your company to learn-while-doing:
Hours #2 and 3:
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Learning: Empathy & Definition elements of the Design Thinking Playbook.
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Doing: Affinity Mapping tools and canvases.
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Doing: Problem Framing Exercise / Game
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Overview: Best Practices
Hour #4:
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Learning: Ideation elements of the Design Thinking Playbook.
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Doing: Crazy Eight Idea Generation Exercise.
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Overview: Best Practices
Hour #5 and 6:
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Learning: Prototyping & Testing elements of the Design Thinking Playbook.
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Doing: Low-Fidelity Prototyping Group Activity/Competition
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Overview: Best Practices
Hour #7:
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Learning: Implementation elements of the Design Thinking Playbook.
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Doing: Team presentation of Prototypes/Ideas
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Doing: Feedback session and Idea Voting Tools overview.
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Overview: Best Practices
Hour #8:
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Allocated for any time needed to complete Prototyping presentations, idea reviews, and wrap-up.
Please note: The use of “traditional” (post-it notes, magnetic paper, whiteboards, prototypes) versus “electronic” (Mural, Miro, MS Teams Whiteboard) tools will depend on the number of in-person versus virtual participants. However, both approaches will be demonstrated in the workshop. The materials required for in-person interaction are included in the cost of the workshop.
Three Goals, One Workshop: The goal of the workshop is to teach yout team the essentials of Human-centered Design Thinking so they can be equipped to solve problems together through this methodology and the tools we use. However, we have three "flavors" of the same workshop, as described in the previous section of this page.