The One-Day Workshop That Changes How Your Team Talks About Everything.
Most workplace friction starts with one thing: unspoken or mismanaged expectations.
This psychology-based workshop gives your team a repeatable, practical skillset for setting, aligning, and resetting expectations — with anyone, in any situation.
Trusted by Teams Across Leading Organizations
Workshop Details
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Duration: 8 hours (including breaks)
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Goal: Equip participants with a repeatable, practical framework for discovering, aligning, managing, and negotiating expectations — using human-centered design and behavioral psychology principles applied to their own real-world challenges.
Agenda
Phase 1 — Introduction
(Hours 1–4)
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Icebreaker: "The power of well-managed expectations"
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Objectives and expected outcomes
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Introduction to the 7 Expectation Conversations
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How to use the Human-Centered Toolbook
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Understanding Social Exchange: How humans set Value Expectations
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How Culture Impacts Value Expectations: The influence of individual, national, and organizational culture
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Group Activity: Setting your value baseline
Phase 2 — Immersion
Hours 5-7
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Defining Engagement Expectations: How humans create value through co-creation
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Discovering Accountability vs. Skill Dynamics
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Transparency Expectations for Building Trust
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Experience Expectations: Why physical, virtual, and emotional experiences matter
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Group Activity: Building an expectations canvas
Phase 3 — Approach & Application
Hours 7-8
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Applying the 7 Expectation Conversations framework to your specific challenges
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Building an expectations-centered dialogue practice you can use immediately
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Defining next steps: How to embed expectations management into every customer, employee, and partner interaction
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Group Activity: Crafting your personal expectations action plan
This workshop is ideal for:
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L&D and HR teams looking to build lasting communication and alignment skills across their organization
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Customer experience and customer success teams managing complex client relationships
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Cross-functional teams navigating technology implementations or organizational change
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Leaders and managers who need a better approach to setting and resetting expectations with their people
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Anyone who wants to close the gap between what's expected and what actually gets delivered
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