If teaching your teams how to set or manage expectations is a challenge, this workshop is the right decision.
We blend the fundamentals of Human-Centered Design Thinking with insights from behavioral psychology to help your team uncover and solve expectation conversation challenges—together. This workshop is where you learn better ways to discuss expectations and align them with objective and attainable outcomes... in a creative, highly collaborative, super fun environment.
A framework that will transform how you discuss all your people, process, and technology expectations!
Why Organizations Love This Workshop!
Creative envisioning... Real-world use cases...and sing-along...
"Our team loved the activities. They taught us expectation-management skills using real-world challenges we face in real time. And we did it in a fun, creative environment, with 100% participation and spontaneous laughter. We even got to sing together."
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A practical psychology-based framework... solving relevant challenges...
"The psychology-based frameworks that make discovering, managing, and negotiating expectations possible were incredible! Understanding the influences that make it possible to have productive expectation conversations was very insightful."
Surprisingly cost-effective... with ROI across the entire business...
"The investment of bringing in JC to do a one-day workshop has already paid for itself in customer and employee retention. We waste so much time and money on misaligned expectations! Investing in this workshop was a no-brainer."
Learn more about how we are helping these companies make money, save time, and reduce risk by having better expectation conversations!
Workshop Details
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Duration: 8 hours (including breaks)
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Audience: Anyone who wants a better approach to discovering, aligning, managing, and negotiating expectations for people, process, or technology outcomes.
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Goal: Equip participants to discover and resolve expectation challenges using human-centered design and behavioral psychology principles, working together on relevant challenges.
Agenda
Introduction
Hours 1-4
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Icebreaker: “The power of well-managed expectations?”
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Objectives and expected outcomes
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Introduction to the "7 Expectation Conversations"
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How to use the Human-Centered Toolbook (tools overview)
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Understanding Social Exchange: How humans set Value Expectations
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How Culture Impacts Value Expectations: The influences of individual, national, and organizational culture
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Group Activity: Setting your "value baseline"
Immersion
Hours 5-7
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Defining Engagement Expectations: How humans create value through co-creation.
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Discovering Accountability vs Skill Dynamics
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Transparency Expectations for Building Trust
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What is "Experience Expectations"? Why Physical, virtual, and emotional experiences matter
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Group Activity: Building an "expectations canvas"
APPROACH
Our approach equips participants with the fundamentals of expectations management through the lens of the seven key elements that shape sustainable outcomes. By understanding these elements and engaging in conversations that help discover, align, and negotiate expectations, participants develop a framework for expectations-centered dialogue that they can apply in every customer, employee, and partner interaction.
This workshop is ideal for:
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Organizations seeking to improve how their teams manage the expectations that lead to sustainable relationships with customers, employees, and partners;
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Teams struggling with communicating expectations internally and across their organization.
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Cross-functional teams that need to align on project or technology implementation/adoption expectations.
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Anyone who wants to improve their communication skills and learn the art of aligning expectations with realistic outcomes.
