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Your team isn't struggling because it lacks talent.
They're struggling because no one has taught them how to discuss and manage expectations. Let me show you how to change that!
Do you know the seven expectation conversations at the heart of every process, technology, and business relationship?
Part of Customer Experience (CX) and Human-Centered Design executive business certificate programs at over 30 business schools in the United States.
Speaking Frankly About Business Relationships:
Learn the 7 expectations that determine whether your business relationships succeed or fail — and how to have the conversations that make them work.
Speaking Frankly About Customer Relationship Management
A practical guide to building CRM and customer experience strategies that go beyond software — and start with the right conversations.
Speaking Frankly About Conversation Intelligence
Cut through the AI hype. Learn how to evaluate, adopt, and get real business value from conversation intelligence technology.
The Customer Train
A story every business leader will recognize — and a roadmap for transforming transactional customer relationships into ones built on trust and purpose.
